Acceptable Use Policy

This policy describes conduct that is not permitted in connection with systems, networks, accounts, and services that DevBotz administers, monitors, supports, or makes available to a customer.

It applies to customers, their employees and contractors, and anyone using an account or device that DevBotz manages on a customer's behalf. It does not grant any right to use a DevBotz system; access is limited to what is authorized by an applicable agreement.

This policy is published for awareness and transparency. It is not a standalone contract, and it does not by itself give DevBotz the right to suspend a customer's services.

Enforcement relies on the customer having accepted this policy or an equivalent acceptable-use provision in an executed agreement, statement of work, or order. Where a signed agreement states different obligations, the agreement controls.

The following are prohibited when using or affecting DevBotz-managed systems and services:

• Unauthorized access: accessing, attempting to access, or probing any system, account, network, or data without authorization, including systems belonging to DevBotz, its other customers, or third parties.
• Malicious software: introducing, distributing, or storing malware, ransomware, spyware, or any code designed to damage, disable, or gain unauthorized control of a system.
• Illegal activity: using the services to violate any applicable law or regulation, including fraud, harassment, threats, trafficking in illegal content, or infringement of intellectual property rights.
• Network abuse: denial-of-service activity, mail bombing, unsolicited bulk email or spam, spoofing, or any activity that degrades or disrupts a network or service.
• Credential misuse: sharing, transferring, or using another person's credentials, harvesting credentials, or storing credentials in unauthorized locations.
• Circumvention of security controls: disabling, bypassing, or interfering with antivirus, endpoint protection, firewalls, filtering, backup agents, logging, or monitoring implemented by DevBotz or the customer, or removing DevBotz's management tooling.
• Data misuse: accessing, copying, or disclosing data you are not authorized to access, or transmitting regulated data through channels not approved for it.
• Resource misuse: using managed resources for cryptocurrency mining, unauthorized hosting, or activity unrelated to the customer's business.

Customers are responsible for:

• Ensuring their users are aware of, and follow, this policy and their own internal policies.
• Promptly notifying DevBotz when a user leaves the organization or no longer requires access.
• Maintaining accurate ownership records for systems, domains, and licenses used with our services.
• Providing timely authorization for changes, updates, and remediation work that DevBotz recommends or requires.
• Reporting suspected incidents, policy violations, or lost devices without unreasonable delay.

DevBotz does not police customer business content. Customers remain responsible for the legality and appropriateness of the data and activity on their systems.

Where permitted by the applicable agreement, DevBotz may monitor managed systems for security and availability purposes, and may investigate suspected violations of this policy.

DevBotz does not read customer business content except where necessary to investigate an incident, comply with law, or as otherwise authorized by the customer or the agreement.

Where a violation presents an imminent security or operational risk to a customer's environment, to other customers, or to third parties, DevBotz may take reasonable interim measures, which may include suspending the offending account or access, isolating an affected system, or blocking malicious traffic.

Where reasonably practicable and not contrary to security or legal obligations, DevBotz will notify the customer before or promptly after taking such action, and will work with the customer to resolve the issue.

Persistent or serious violations may lead to termination of services in accordance with the applicable agreement. Any specific notice periods or suspension procedures are governed by that agreement, not by this page.

To report a violation of this policy, a security concern, or abuse involving our systems, contact hello@devbotz.com or call +1 (424) 470-0949. Suspected vulnerabilities should be reported according to our Vulnerability Disclosure Policy.

We may update this policy as our services and risks change. Material changes that affect an active customer environment will be communicated to affected customers where required by their agreement.